Privacy Policy – Loujin Fragrances

Last Updated: October 11, 2026

1. Introduction

Loujin Fragrances respects the privacy of its customers and is committed to protecting the personal information collected through our website, when you contact us, or when you purchase our products.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, use our services, make a purchase, or communicate with us.

We handle personal information in accordance with applicable laws and regulations of the United Arab Emirates, including personal data protection and consumer protection legislation, where applicable.

Please read this Privacy Policy carefully to understand how we handle your personal information. Where the law requires separate consent for specific data processing activities, we will seek such consent as required by applicable law.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

A. Contact and Delivery Information

• Full name.

• Phone number and email address.

• Billing and shipping addresses.

• Country, city, and address details required for delivery.

B. Order and Transaction Information

• Products you browse, add to your shopping cart, or purchase.

• Order details, payments, cancellations, returns, and exchanges.

• Purchase history and communications relating to your orders.

C. Payment Information

Payment and transaction data may be processed through third-party payment service providers. Depending on the service used, we may receive information such as payment status, transaction amount, transaction reference, and payment method.

We do not ask you to send your banking passwords or card PINs through email or messaging services.

D. Account Information

If you create an account on our website, we may collect your username, account details, preferences, and related settings.

E. Device and Usage Information

We may collect technical information such as your Internet Protocol (IP) address, device and browser type, pages visited, visit times, and how you interact with our website. This information may be collected through technical tools and cookies, subject to applicable settings and laws.

F. Communications

We may retain information you provide when contacting us with inquiries, requesting support, submitting complaints, or following up on an order.

3. How We Collect Information

We collect personal information through the following sources:

• Directly from you: When you place an order, create an account, complete a form, or contact us.

• Automatically through our website: Through cookies, similar technologies, and technical tools used on our website.

• From service providers: Such as shipping companies, payment processors, and technical service providers, to the extent necessary to provide their services.

• From relevant third parties: Where necessary to fulfill an order or permitted under applicable law.

4. How We Use Personal Information

We use personal information for the following purposes:

• Processing, confirming, preparing, and shipping orders.

• Collecting payments and verifying transaction status.

• Communicating with customers about orders, delivery, exchanges, and refunds.

• Providing customer service and responding to inquiries and complaints.

• Managing accounts and improving the shopping experience.

• Protecting our store against fraud and unlawful activities and improving transaction security.

• Improving website performance, understanding how our website is used, and developing our products and services.

• Sending promotional offers and marketing communications where legally permitted and where required consent has been obtained.

• Complying with legal and regulatory obligations and responding to lawful official requests.

We will not use personal information for purposes incompatible with the purpose for which it was collected unless permitted or required by law.

5. Sharing Personal Information

We may share personal information when necessary to operate our store and provide our services, while taking appropriate measures to protect it.

A. Payment Service Providers

We may share necessary information with electronic payment service providers to complete transactions, verify payments, process refunds, and prevent fraud.

B. Shipping and Delivery Companies

We share the name, address, phone number, and delivery details required with shipping companies to fulfill orders within the UAE and internationally.

C. Technical and Operational Service Providers

Necessary information may be shared with hosting, analytics, technical support, and website management service providers, within the scope of the services they provide.

D. Marketing and Advertising Partners

We may share certain information with marketing and advertising service providers to measure and improve advertising campaigns and display relevant advertisements where legally permitted and where required consent has been obtained.

E. Government Authorities

We may disclose information when required by law or an order issued by a competent authority, or when necessary to protect legitimate rights or prevent and investigate fraud.

We do not sell customers' personal information for monetary consideration. Any other sharing of information will be carried out in accordance with applicable laws and the purposes for which the information was collected.

6. Processing and Transfer of Data Outside the UAE

Personal information may be processed or stored outside the United Arab Emirates when we use service providers such as electronic payment companies, shipping companies, hosting providers, or technical service providers.

In such cases, the information may be subject to the laws of the country in which it is processed or stored.

We handle information in accordance with applicable UAE laws and take appropriate measures to protect personal data, including complying with legal requirements relating to the transfer of personal data outside the UAE.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for the following purposes:

• Operating essential website functions and the shopping cart.

• Remembering user preferences and settings.

• Analyzing website performance and improving the shopping experience.

• Supporting analytics and advertising functions when enabled, subject to applicable legal requirements.

You can manage cookies through your browser settings or any privacy preference tools available on our website, where provided.

Disabling certain cookies may affect the proper functioning of some website features.

8. Marketing Communications

We may send promotional offers and product advertisements by email, text message, or other communication channels where legally permitted and where required consent has been obtained.

You may request to stop receiving marketing communications or unsubscribe using the unsubscribe link included in the message, where available, or by contacting us directly.

We may continue sending essential non-promotional communications relating to your orders, payments, delivery, and account.

9. Protection of Personal Information

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or unlawful disclosure, taking into account the nature of the data and the associated risks.

However, no electronic system can be guaranteed to be completely secure. We therefore advise customers not to send confidential payment information or passwords through email or insecure communication channels.

If a security incident occurs that requires notification, we will handle it in accordance with applicable legal obligations.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Fulfilling orders and providing after-sales services.

• Managing accounts and providing customer support.

• Maintaining accounting and commercial records required by law.

• Handling complaints, disputes, and claims.

• Complying with legal and regulatory obligations.

When personal information is no longer required, we take appropriate steps to delete, destroy, or anonymize it, subject to applicable law and any ongoing legal obligations.

11. Customer Rights

Subject to applicable laws and their scope of application, you may have the right to:

• Request information about the personal data we hold about you and how it is processed.

• Request correction of inaccurate information or completion of incomplete information.

• Request deletion of personal information where permitted by law.

• Request restriction or suspension of processing in circumstances provided for by law.

• Object to certain processing activities or withdraw consent where processing is based on your consent, subject to applicable legal obligations and exceptions.

• Submit a complaint to the competent authority if you believe your personal information has been processed in violation of applicable law.

These rights may be subject to legal conditions and exceptions. We may need to verify your identity before processing your request.

To exercise any available rights, please contact us using the details provided at the end of this policy.

12. Children's Privacy

Our store is not intended for children who do not have the legal capacity to make purchases without parental supervision or consent, as applicable under relevant laws.

We do not knowingly collect children's personal information in a manner that violates applicable law. If we become aware that personal information has been collected improperly, we will take appropriate steps to address the matter in accordance with legal requirements.

A parent or legal guardian may contact us to request a review or deletion of relevant information where required or permitted by law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or platforms, such as payment providers or social media platforms.

We do not control the privacy practices of these third parties. We therefore recommend reviewing their privacy policies before providing them with personal information.

The presence of an external link on our website does not mean that we guarantee the content or privacy practices of the relevant third party.

14. Privacy Complaints and Inquiries

If you have questions or complaints regarding the collection, use, or sharing of your personal information, you may contact us using the details below.

We will review your request and seek to respond and address it within the timeframes and procedures required by applicable law.

Where appropriate, you may also contact the relevant UAE data protection or consumer protection authority, depending on the nature of your complaint and the authority's jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate our store, the services we provide, or applicable legal and regulatory requirements.

The revised policy will be published on our website, and the last updated date will be amended. Additional notices will be provided where required by law.

16. Contact Us

For questions about this Privacy Policy or to exercise your rights relating to personal information, please contact us using the details below:

Business Name: LOUJIN ALLAHAM TRADING L.L.C.SP

Email: info@loujinfragrances.com

Phone: +971 50 654 8956

Address: Shop No. 2, Behind Petrofac Building, Al Khan, Sharjah, United Arab Emirates.

Business Hours: Daily from 11:00 AM to 11:00 PM.