Return, Replacement & Refund Policy

At Loujin Fragrances, customer satisfaction is one of our top priorities. We are committed to offering high-quality products and providing our customers with an enjoyable shopping experience.

1. Damaged or Defective Products

If a customer receives a product that is damaged, defective, or different from the item ordered, please contact us within 7 days of receiving the order. We may request photos or additional information to assess the issue and determine the appropriate resolution.

2. Return or Replacement Eligibility

Return or replacement requests are reviewed on a case-by-case basis for products that arrive damaged, defective, or different from the items ordered.

Due to the nature of fragrance products and hygiene and safety considerations, opened or used products may not be eligible for return or replacement, except where otherwise required by applicable law.

3. Refunds

If a refund request is approved, the amount will be refunded to the original payment method within 7 business days from the date of approval.

Please note that additional time may be required for the refunded amount to appear in the customer's account, depending on the bank or payment service provider.

4. How to Request a Return, Replacement, or Refund

To submit a request, please contact us within the specified period and provide your order number along with a clear description of the issue. Photos may also be requested when necessary.

Contact Information:

• Email: info@loujinfragrances.com

• Phone: +971 50 654 8956

We carefully review all requests and strive to provide an appropriate resolution as quickly as possible, in accordance with our policies and applicable laws.